S/04 · SITE MANAGEMENT
24/7 NOC monitoring and field O&M for shared telecom sites across Ghana.
// What it is
What the service covers.
Site management is the operational backbone of African Towers' shared-infrastructure model. The 24/7 NOC receives real-time telemetry from each site — power supply, battery state, generator run status, access events, environmental alarms — and dispatches field technicians within defined SLA windows. Services include periodic preventive maintenance (generator servicing, battery health checks, structural inspections, vegetation clearance), corrective maintenance (fault response), fuel management, security patrols, and monthly performance reports to each tenant. Third-party site owners can engage African Towers under an O&M contract, accessing the same NOC and field-team infrastructure.
// Who it's for
Built for these infrastructure users.
- All African Towers colocation tenants — site management is included in the colocation package
- Third-party tower owners seeking to outsource O&M to a specialist
- MNOs with legacy self-build towers needing professional management
- Enterprises with telecoms infrastructure who lack in-house field teams
// How it works
The shared-infrastructure model explained.
A shared NOC and field team serving many sites achieves far better economics than each operator maintaining their own operations centres and field crews. African Towers amortises NOC infrastructure, management systems and training across 250+ sites. Tenants get enterprise-grade monitoring and response at a fraction of the cost of self-operation.
// Process
From brief to live — every stage managed.
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01
Site onboarding — all power, access and environmental monitoring systems connected to NOC; baseline measurements recorded; maintenance schedule set.
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02
24/7 NOC monitoring — alarms actioned by NOC engineers; severity classified (P1 critical → P3 advisory); field dispatch authorised within SLA window.
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03
Preventive maintenance — scheduled visits (monthly, quarterly, annually) for generator service, battery health, structural walk, vegetation clearance and equipment cleaning.
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04
Corrective maintenance — field team dispatched on NOC alarm or tenant report; fault resolved within SLA; root cause documented and reported.
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05
Monthly reporting — each tenant receives a site performance report: power availability, incidents, maintenance completed, and any forthcoming scheduled works.
// Proof points
Performance you can hold us to.
- 24/7 NOC staffed by qualified network and power engineers
- P1 (critical power/access) alarm-to-dispatch SLA: 2 hours
- P2 (service-affecting) alarm-to-dispatch SLA: 8 hours
- 99.95% power availability delivered across the managed fleet
- Field teams in Greater Accra, Ashanti, Western and Northern regions — same-day response in all major cities
Frequently asked questions
- What does "24/7 NOC" mean in practice?
- African Towers' Network Operations Centre is staffed around the clock, every day of the year. NOC engineers monitor real-time telemetry from every managed site: power supply, battery state, generator status, access events and environmental sensors. When an alarm is received, the NOC classifies its severity and either resolves it remotely or dispatches a field team, all within the defined SLA window.
- Can you manage sites that African Towers did not build?
- Yes. African Towers accepts third-party tower sites under an O&M management contract. We conduct a site audit, bring monitoring systems online, and then manage the site as part of our standard NOC and field operations. This is available to MNOs with legacy self-build towers, enterprises and other infrastructure owners.
- What SLAs do you offer for fault response?
- Priority 1 (critical: total power loss or site access failure) — field dispatch within 2 hours. Priority 2 (service-affecting: generator failure with battery still running, single-tenant outage) — dispatch within 8 hours. Priority 3 (advisory: battery degradation, single-alarm with no immediate service impact) — scheduled within next preventive maintenance visit. Service credits apply to P1 and P2 breaches.
- What does the monthly performance report include?
- Each tenant receives a per-site report covering: power availability percentage for the month, incidents (date, type, duration, resolution), preventive maintenance completed, and any forthcoming scheduled works. The report is provided in PDF format and through an optional portal login where data exports are available.
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